Volunteer's Week - Duty Wardens
As part of Volunteer's Week 2020 we are looking at how our volunteers support Tawd Vale Adventure Centre.
Today, it's the turn of our Duty Wardens and Pete writes:
Duty Wardens are central to providing the best customer experience while visitors are at the centre.
Their role is to assist from the moment that groups arrive until their departure at the end of their stay. During that time they meet and greet, answer queries, support issues, assist in providing equipment (for example for activities), take payments and ensure groups leave the centre tired and happy.
Duty Wardens also support the tasks of other volunteers during a weekend including cleaning toilets and serving in the shop.
The Duty Warden team include some of our longest serving volunteers, so their knowledge of the centre is invaluable. The team and the work that they do remains so important to the longevity of the centre and I thank them for the hard work and support that they continue to provide.
We are always trying to recruit Duty Wardens, as this means that ultimately they won't need to give so much of their valuable time. Support is offered by allowing new Duty Wardens to shadow an existing warden until we and they feel ready to run a weekend on their own. Accommodation is provided in the Team Accommodation, although wardens are welcome to camp.